Project Scope: Deploy Zucchetti’s TCPOS, visioncheckout, and cashless solutions across three sites to support 5,000 employees in a 24/7 manufacturing environment.
Requirements:
- Reduce queues during peak dining times
- Handle high volumes without extra staff
- Provide a fully cashless setup with vouchers
- Support restaurants, kiosks, vending, and pre-order
- Ensure scalability across multiple sites
- Guarantee uptime in a 24/7 operation
- Meet strict data security standards
- Enhance employee dining experience
Zucchetti Solutions
- TCPOS software
- 12 fixed POS terminals
- 4 kiosks
- visioncheckout units
- 20 cashless vending points
- MySystopia app and website for top-up and pre-order
About the Client
Our client is one of Ireland’s largest pharmaceutical companies, employing over 5,000 people across three major sites and has invested billions of euros in its operations. With staff working around the clock in a 24-hour manufacturing environment, their foodservice is an import part of their daily routine
Each year, more than 1.5 million food and drink items are sold on site, generating approximately millions of €uros in sales through the Zucchetti TCPOS system.
The Challenge
At lunchtime, thousands of staff would pour into the main dining areas, all looking to be served within the same short window. Queues grew quickly and became overwhelming for the catering staff.
The company needed a smarter way to speed up transactions, keep queues moving, and maintain service quality without adding more people behind the tills. At the same time, any solution had to be fully cashless, compliant with strict security standards, and flexible enough to handle canteens, kiosks, vending, and pre-order services.
The Project
- At the busiest sites, visioncheckout was installed to instantly recognise food on trays and process payments without scanning. Staff could simply place their tray down, and the transaction was complete in seconds.
- Across the three sites, 12 fixed POS terminals and 4 kiosks supported both staffed and self-service sales.
- 20 cashless vending machines were added, integrated with the MySystopia app and website, making it easy for staff to top up accounts and pre-order meals.
- All of this was provided under a rental model, which included hardware, licensing, hosting, and ongoing support.
Adoption was immediate. Around 60 per cent of lunchtime transactions at the main site now run through visioncheckout, freeing catering staff from bottlenecks at peak times. The client has since added more visioncheckout units and extended their contract to refresh all POS hardware with Zucchetti support.
The Results
Operational Benefits
- Queues cut short: visioncheckout keeps tills moving at peak times, reducing pressure on catering teams and giving employees a faster dining experience.
- Self-service embraced: Around 60 per cent of main-site lunch transactions now go through visioncheckout.
- Staffing efficiencies: The system absorbs rising volumes without needing extra staff, a major benefit in a 24/7 shift-based workplace.
Strategic Benefits
- Reliability: TCPOS consistently delivers uptime, keeping service uninterrupted.
- Security: Accredited compliance standards meet the client’s strict data protection requirements.
- Future-ready: Continuous innovation ensures the system evolves with the client’s needs.
- Partnership: With responsive helpdesk support, local engineers, and a secure cloud infrastructure, Zucchetti has become a trusted partner.
Scalability and Trust
The success of visioncheckout and TCPOS turned this pharmaceutical leader into one of Zucchetti’s strongest advocates in Ireland. Their decision to expand the rollout and renew a long-term contract highlights the trust built over years of collaboration and the value of Zucchetti’s rental model.
Conclusion
By deploying visioncheckout alongside TCPOS and cashless services, Zucchetti helped Ireland’s largest pharmaceutical company modernise its dining operations.
Queues are shorter, staff numbers remain stable, and employees enjoy faster, smoother transactions every day. For the client, the result is greater efficiency, rock-solid compliance, and a partnership with Zucchetti that continues to deliver value year after year.
